PLACING AN ORDER
Browse the http://herbora.in/ catalogue to make your purchase. Select the quantity you wish to order and click on “Add TO Cart”.
When your order contains the items and quantity you wish to purchase, click on the “Proceed to Checkout” link underneath your order.
You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
Once you have successfully made your payment, your order will be processed & shipped immediately. For more information, please see our Shipping Policy
The product prices listed are current and updated. However, these are subject to change without advance notice.
All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
Our products are liable for GST in India.
All transactions at Herbora Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Herbora Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by a major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument. If you wish to cancel your order, you can do so by sending us an email on email@example.com. within 24 hours of placing the order.
Purchases are shipped from our warehouse in Bangalore, Karnataka by courier. Please allow the following number of days as mentioned in receipt of your order. All orders are processed within 1 business day. You can expect delivery of the order within 3-4 business day. For locations which are in the interiors or in a difficult coverage area, this may take between 7-10 working days. We offer free shipping on orders of worth INR. 1999/- and above.
ORDER DELIVERIES WILL BE MADE BETWEEN
- 10:00 AM – 6:00 PM Monday – Friday. Excluding public holidays.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.However, the brand takes no responsibility for goods signed by an alternative person.
- Herbora is not responsible for damage after delivery.
- For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Returns & Refund Policy
We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt and will only be exchanged once the returned product has been examined and verified as saleable.
To return any items, please contact Customer Service through call on +91-8375094521 or email on firstname.lastname@example.org
All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition. Postage will not be refunded.
Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Herbora Online is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.
1. Return/exchange requests are subject to an inspection and checking by the Herbora Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 5 days of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
2. Each item can only be exchanged once. No cash refunds are permitted.
3. An item is eligible for return if it fulfils any of the following conditions:
* Sold in a physically damaged condition.
* Product packaging not opened, product not used